Client Accounts Coordinator

Forrest Recruitment Ltd.; Greater Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

Forrest Recruitment Ltd. is seeking a Client Accounts Coordinator in the city centre to manage tenant accounts, monitor rent payments and recover arrears. You will issue reminders, negotiate repayment plans and prepare notices, working closely with Property Managers.

You will also produce arrears reports, support audits and improvements to credit control processes, while maintaining professional relationships with tenants, landlords and third parties. Strong Excel and CRM skills are essential.

Qualifications

• Previous experience in credit control or accounts receivable is essential.
• Experience in residential lettings or property management is highly desirable.
• Familiarity with complex arrears cases and the preparation of documentation for legal proceedings is desirable.
• Strong organisational skills with the ability to manage multiple accounts and deadlines.
• Excellent communication and negotiation skills to handle payment disputes professionally.
• Ability to work independently and collaboratively with colleagues.

Responsibilities

• Manage tenant accounts, monitor rent payments and proactively recover arrears.
• Issue payment reminders and formal notices, negotiate repayment plans and manage rent protection insurance claims.
• Prepare legal documentation, including rent statements and Section 8 notices, and liaise with solicitors where required.
• Provide regular client updates and work closely with Property Managers to resolve account queries and disputes.
• Produce arrears reports for senior management and ensure compliance with procedures and regulatory requirements.
• Support wider accounts activities, internal audits and improvements to credit control processes.
• Maintain professional relationships with tenants, landlords, guarantors and third parties while supporting day-to-day operations.

Skills

Excel

CRM systems

Communication

Negotiation

Organisation

Education

Credit control or accounts receivable experience

Tools

Microsoft Excel

CRM software

Job description

Client Accounts Coordinator - City Centre

Monday to Friday, Full Time

£28 - 32,000 DOE

Key responsibilities as Client Account Coordinator

• Manage tenant accounts, monitor rent payments and proactively recover outstanding arrears.


• Issue payment reminders and formal notices, negotiate repayment plans and manage rent protection insurance claims.


• Prepare legal documentation, including rent statements and Section 8 notices, and liaise with solicitors where required.


• Provide regular client updates and work closely with Property Managers to resolve account queries and disputes.


• Produce arrears reports for senior management and ensure compliance with company procedures and regulatory requirements.


• Support wider accounts activities, internal audits and ongoing improvements to credit control processes.


• Maintain professional relationships with tenants, landlords, guarantors and third parties while supporting the day-to-day operations of the Client Accounts department.

Essentials as Client Account Coordinator

• Previous experience in credit control or accounts receivable is essential.


• Experience in residential lettings or property management is highly desirable.


• Familiarity with complex arrears cases and the preparation of documentation for legal proceedings is desirable.


• Strong organisational skills, with the ability to manage multiple accounts and competing deadlines effectively.


• Excellent communication and negotiation skills, with the confidence to handle challenging conversations and resolve payment disputes professionally.


• Ability to work independently, take ownership of responsibilities and collaborate effectively with colleagues.


• A professional and adaptable approach, demonstrating sound judgement, emotional intelligence and the ability to respond positively to changing priorities.


• A proactive and reliable attitude, with the initiative, resilience and flexibility to manage responsibilities effectively.


• Proficiency in Microsoft Excel and CRM systems.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted