Overview
The role provides operational support to the property management team, with a focus on maintaining accurate lease and budget data, managing service charge reconciliations, and processing tenant recharges. It involves regular interaction with surveyors and tenants to resolve queries.
Responsibilities
Lease Management
- Maintain lease information forms on the system.
- Ensure tenancy schedules are accurate and include details such as rent reviews, break options, service charge caps, ERVs, and floor areas.
- Demonstrate a solid understanding of commercial leases (Essential).
Service Charge Management
- Assist with service charge reconciliations, including accruals and prepayments.
- Update service charge budgets on the system and issue budget certificates, packs, and any adjustment invoices.
Utilities
- Manage utility recharges to tenants based on account estimates or actual sub-meter readings.
- Understanding of the recharging process is beneficial but not essential.
Invoice & Charge Processing
- Code supplier invoices against budget and submit via system workflow for property manager approval.
- Prepare and issue draft rent and service charge reports for review 6-8 weeks before due dates.
- Raise and issue approved charges and make ad hoc adjustments following lease or budget changes.
Insurance Recharging
- Issue recharges for annual premiums to tenants.
- Make mid-term adjustments for occupancy changes.
Supplier Management
- Assist with verifying new supplier bank details.
- Approve and input new supplier data into the system.
Requirements
- Solid understanding of commercial leases (Essential).
- Experience with service charge reconciliations and budgeting processes.
- Familiarity with accruals and prepayments.
- Strong Excel skills and high attention to detail.
- Excellent communication and time management skills.
- Analytical approach; ideally from an accounts or finance background.
- Ability to adhere to company procedures and manage workload independently.
- Confidence in liaising with surveyors and tenants regarding queries.
Benefits
- Holidays - 25 days per year (pro-rata) plus 10 bank holidays and local public holidays in Scotland
- Private Medical Insurance
- Health Cash Plan
- Pension
- Death in Service
- Employee Assistance Programme
- Cycle to Work Scheme