Project Support Technician

Thames Water Utilities Limited; Charlton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility company in Charlton is seeking up to six enthusiastic Project Support Technicians to join their team. The role involves investigating the clean water network to resolve performance issues. Responsibilities include communicating with stakeholders, providing technical advice, and supporting new technical systems. A water industry qualification is essential, along with experience in project coordination and understanding of domestic plumbing. The position offers a competitive salary starting from £29,000 per annum with additional benefits.

Benefits

Competitive salary starting from £29,000

38 hours working pattern plus standby and overtime opportunities

24 days holiday per year, increasing with service

Contributory pension

Performance-related pay plan

Generous paternity and maternity leave

Wider benefits scheme

Qualifications

• A water industry qualification in operating water networks, or an equivalent qualification.
• Proven experience in project or work coordination with good communication skills.
• An understanding of domestic plumbing, water mains & leakage detection.
• Full UK driving licence.
• Ability to work autonomously as well as within a team.

Responsibilities

• Investigate clean water network to resolve performance issues.
• Communicate with stakeholders for efficient project completion.
• Provide technical advice to support first-time completion of works.
• Attend performance meetings to update on project status.
• Support implementation of new systems for efficiency.

Skills

Communication

Project coordination

Customer service

Team collaboration

Understanding of domestic plumbing

Education

Water industry qualification in operating water networks

Full UK driving licence

Job description

Are you looking for a rewarding career where you can make a real difference? We are seeking up to six enthusiastic Project Support Technicians to join our dedicated team at our Ashford Common – Water Treatment Site. Help us deliver clean, reliable water across London while playing a crucial role in supporting major and minor capital projects throughout the city.

What you’ll be doing as a Project Support Technician

• Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage metering queries and loss of supply.
• Communicating with all stakeholders in a professional manner to ensure efficient completion of projects and maintenance programmes.
• Provide specialist technical advice where appropriate to support the first‑time completion of planned works.
• Attend and contribute to performance meetings to provide updates and highlight risks to delivery.
• Support the implementation of new technical systems and processes to improve efficiency of the PS team.
• Proactively seek to understand asset care plans and asset criticality as well as produce scope of works packs upon request.
• Engagement with Health & Safety initiatives providing examples of best practice / contributions improvements.
• Be a strong collaborator, building trust within teams and across siloes. Collaborate with colleagues to tackle key outcomes not specific problems and enable others to collaborate and raise performance.
• Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.
• Proven experience in project or work coordination with the ability to communicate in a friendly, open, honest and constructive manner with a range of people and stakeholder departments.
• An understanding of domestic plumbing, water mains & leakage detection.
• A water industry qualification in operating water networks, or an equivalent qualification.
• This role will require you to work autonomously as well as within a team.
• Full UK driving licence.

Key Qualifications

• A water industry qualification in operating water networks, or an equivalent qualification.
• Proven experience in project or work coordination with the ability to communicate in a friendly, open, honest and constructive manner with a range of people and stakeholder departments.
• An understanding of domestic plumbing, water mains & leakage detection.
• Full UK driving licence.
• Ability to work autonomously as well as within a team.

Benefits

• Competitive salary starting from £29,000 per annum, depending on skills and experience.
• Working Pattern 38 Hours Monday‑Friday plus Standby rota payments & Overtime opportunities can increase your earning potential upon completion of essential company training.
• 24 days holiday per year, increasing to 28 days with the length of service (plus bank holidays).
• Contributory pension – Defined Contribution – Maximum of 12% –2x employee contribution.
• Generous pension scheme through AON.
• Personal Medical Assessments – Open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave – 26 weeks full pay and 13 weeks half pay.
• Wider benefits scheme, including our benefits hub, packed full of offers and information to save you money and support your wellbeing.

We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.