Project Ops/Biller

Control Risks; Cardiff; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A global risk management firm based in Cardiff seeks an Associate Consultant to support its operations. This role includes facilitating client requests, assisting in business development, and handling project administration. The ideal candidate has 2+ years of corporate experience, strong Microsoft Office skills, and a proactive attitude. The position supports hybrid working arrangements, emphasizing collaboration with teams globally.

Benefits

Competitively positioned compensation and benefits

Discretionary global bonus scheme

Support for hybrid working

Qualifications

• 2+ years of experience in a corporate office work environment.
• Proactive approach to anticipating and completing tasks.
• Experience with Time and Expense Tracking software.

Responsibilities

• Support service delivery and facilitate seamless client request triaging.
• Assist with business development and manage sales pipeline reports.
• Support accounting functions and ensure projects have signed documentation.

Skills

Microsoft Office (primarily Excel and PowerPoint)

Strong organizational skills

Communication skills

Attention to detail

Ability to work under pressure

Education

Bachelor's degree or equivalent

Tools

CRM software

Business Analytics software

Dynamics 365

Power BI

SharePoint

Job description

Requirements

Control Risks is seeking a candidate to support global operations for Control Risks’ Subscriptions department. This dynamic and highly visible role is focused on supporting operations, assisting with business development, and commercial administration. This requires frequent direct collaboration with teams across every Control Risks region and department. The Associate Consultant will enable and assist subject matter experts to focus on delivering excellent support to our clients

What You'll Do :

The Associate Consultant supports a global business that operates 24 / 7 / 365 and is characterized by fluctuating levels of workload with colleagues and clients that are occasionally conducted outside of normal business hours and require a flexible but balanced work schedule.

The Associate Consultant will execute both routine and ad hoc tasks set by the Director. These tasks and responsibilities include :

Support service delivery

• Facilitate seamless and efficient triaging of client requests by ensuring the necessary information is passed to the relevant team within Control Risks and establishing direct contact between that team and the client.
• Work closely with members of the program team and wider business on a day-to-day basis to understand the nature and the context of the services being provided.
• Support consultancy assignments in scoping, delivery, and reporting.
• Support the team by using systems to collect and analyze data that enable management to monitor and control service delivery in near real-time.
• Provide materials prior to and during client meetings and engagements (e.g., client briefs, background research, news analysis). Record and manage actions as needed.
• Provide input into the project control functions within the portfolio and regularly perform data gathering, data management and analytical processes to predict and understand the time and cost outcomes of engagements.
• Support the creation of training materials and internal reference documents and assist with team training where required.
• Maintain up-to-date client records and service tracking.
• Prepare, file, and gather internal and client reports as required.

Support business development

• Participate in regular meetings related to business development for the portfolio.
• Maintain and develop reports related to the sales pipeline.
• Assist marketing personnel by taking actual case reports from response operations and converting them to case studies that can be used in marketing collateral.
• Join business development meetings and help maintain and build client relationships.

Support accounting functions and project administration.

• Ensure all projects have relevant signed client documentation.
• Implement and manage the setup of products and accounts.
• Support the Subscriptions team with general day-to-day operational tasks.
• Liaise and coordinate with counterparts from Control Risks’ commercial partners.

Who You Are :

• 2+ years of experience in a corporate office work environment
• 2+ years of experience using Microsoft Office (primarily Excel and PowerPoint)

Preferred

• An interest in security and integrity risk
• Experience with Customer Relationship Management software
• Experience using Business Analytics softwareExperience using Time and Expense Tracking software
• Proactive approach to anticipating and completing tasks
• Desire to cross-train and learn outside of core job function
• Confident to raise concerns and discuss solutions
• Attention to detail
• Strong organizational skills
• Excellent time management and prioritisation
• Educated to bachelor’s degree level or equivalent.
• Strong communication skills with the ability to establish effective and strong working relationships with internal and external contacts
• Ability to work effectively under pressure, demonstrating resilience.
• Positive, can-do attitude
• University degree relevant to security or integrity risk
• Advanced skills and certifications with Dynamics 365, Power BI & SharePoint would be advantageous
• Additional language skills

Benefits

What We Ofer :

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.