Project Manager - Servicenow

Vallum Associates; Hawton; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates in the United Kingdom seeks an experienced ServiceNow Programme Lead to drive delivery across multi-disciplinary teams. You will design scalable workflows, oversee integrations, and guide workshops to translate business needs into robust technical solutions.

The role emphasizes leadership,customer value realization, and the application of AI to optimize service delivery across ITSM/ITOM/ITAM domains.

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.

Responsibilities

• Lead large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Skills

ServiceNow Project Management

ITSM/ITOM/ITAM

Platform workflows

Solution Design

ServiceNow Integrations

Workshops & Analysis

AI in workflows

Delivery leadership

Mentoring & coaching

Engagement leadership

Education

PMP

Prince II

CSA/CAD/CIS

Tools

ServiceNow Platform

AI workflow tools

Workshop facilitation tools

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.