Project Manager - Servicenow

Vallum Associates; Chester; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates in the United Kingdom is seeking a senior ServiceNow program manager to lead major engagements. You will drive delivery teams, shape technical architectures, and ensure solutions align with long-term customer objectives.

The role involves designing scalable workflows, overseeing integrations and testing, and mentoring engagement managers while integrating AI to streamline processes and generate insights.

Qualifications

• 8+ years in Professional Services or ServiceNow project management.
• Experience with ServiceNow platform including ITSM/ITOM/ITAM and platform workflows.
• CSA/CAD/CIS ServiceNow certifications.
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams with technical leadership.
• Design scalable ServiceNow workflow solutions and architectures with AI integration.
• Conduct workshops, assess current-state processes, define future-state technical solutions.
• Apply AI tools to streamline workflows and generate insights under guidance.
• Review and guide technical deliverables including configuration, integrations, testing and documentation.
• Coach and mentor Engagement Managers and Associate Engagement to improve quality and value.

Responsibilities

• Lead large and complex engagements and delivery teams.
• Design scalable ServiceNow workflows and architectures.
• Oversee integrations, testing and technical documentation.
• Conduct workshops to map current to future state solutions.
• Mentor Engagement Managers and associates to boost delivery quality.
• Apply AI to optimize workflows and derive insights for customers.

Skills

Project management

Leadership

Solution design

Integrations

AI in workflows

Education

PMP/Prince II certifications

ServiceNow Certifications CSA/CAD/CIS

Tools

ServiceNow Platform

ITSM

ITOM

ITAM

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.