Project Manager - Servicenow

Vallum Associates

Newsham

On-site

GBP 90,000 - 130,000

Full time

8 days ago
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Job summary

Vallum Associates is seeking a seasoned ServiceNow project leader to guide large, complex engagements across professional services. You will drive architecture, integration design, and scalable workflow solutions aligned with long-term client objectives, including AI-enabled process improvements.

The role requires strong technical leadership, workshop facilitation, and mentoring of Engagement Managers to deliver high-quality customer value and innovation in ServiceNow ecosystems in the UK.

Qualifications

  • 8+ years of Professional Services / ServiceNow Projects management experience.
  • Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
  • ServiceNow Certifications (CSA/CAD/CIS).
  • PMP/Prince II certifications.

Responsibilities

  • Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
  • Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
  • Conduct workshops, assess current-state processes, and define future-state technical solutions applying AI where appropriate.
  • Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
  • Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Skills

Project management
ServiceNow platform
ITSM/ITOM/ITAM
Solution design
ServiceNow integrations
AI in workflows
Workshops facilitation
Technical leadership
Coaching & mentoring

Education

ServiceNow Certifications (CSA/CAD/CIS)
PMP/Prince II certifications

Job description

Essential skills/knowledge/experience:
  • 8+ years of Professional Services / ServiceNow Projects management experience.
  • Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
  • ServiceNow Certifications (CSA/CAD/CIS).
  • PMP/Prince II certifications.
  • Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
  • Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
  • Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
  • AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
  • Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
  • Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.
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