Project Manager - Service Desk Outsourcing

Tria; United Kingdom; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading project management firm is seeking an experienced Project Manager to lead a high-profile global service desk outsourcing programme. This role involves end-to-end project ownership with responsibilities including leading RFI/RFP processes and managing multiple workstreams across global teams. The suitable candidate will have a strong background in delivering complex change programmes and excellent stakeholder management skills. The contract offers £550-£600 per day, mainly remote with some travel to London.

Qualifications

• Strong background as a Project Manager delivering complex change programmes.
• Previous experience delivering outsourcing initiatives ideally in IT or service-based.
• Proven experience working in global, multi-region environments.

Responsibilities

• End-to-end project ownership from initiation through delivery and handover to BAU.
• Leading and coordinating RFI and RFP processes, including vendor engagement.
• Developing and maintaining project plans, budgets, RAID logs, and delivery governance.

Skills

Project Management

Stakeholder Management

Governance

Risk Management

Communication Skills

Job description

Project Manager - Service Desk Outsourcing

Apply online only / day Outside IR35 Initial 6 months Mainly remote (ad hoc travel to London)

We are seeking an experienced Project Manager to lead a high-profile global outsourcing programme, taking the organisation from RFI/RFP through to implementation. This role requires a delivery-focused PM with strong governance, stakeholder management, and experience operating in complex, international environments.

Key responsibilities

• End-to-end project ownership, from initiation through delivery and handover to BAU


• Leading and coordinating RFI and RFP processes, including vendor engagement and evaluation


• Developing and maintaining project plans, budgets, RAID logs, and delivery governance


• Managing multiple workstreams across global teams, time zones, and suppliers


• Driving clear decision-making through senior stakeholders and steering committees


• Proactively identifying and mitigating risks, dependencies, and delivery constraints


• Ensuring a controlled transition into operational service

Essential experience

• Strong background as a Project Manager delivering complex change programmes


• Previous experience delivering outsourcing initiatives (ideally IT or service-based)


• Proven experience working in global, multi-region environments


• Confidence running formal procurement and supplier selection processes


• Excellent stakeholder management and communication skills at all levels


• Structured, pragmatic approach to delivery with a focus on outcomes

Contract details

• 550- 600 per day


• Outside IR35


• Initial 6-month contract (extension likely)

This role suits a PM who brings structure and momentum to complex outsourcing programmes and is comfortable leading delivery across international teams and suppliers.