Project Manager

Eckoh; Hemel Hempstead; On-site; GBP 60,000; Full time

Job summary

A customer engagement solutions provider based in Hemel Hempstead is seeking a Project Manager to oversee multiple global projects. The role involves managing the full project lifecycle, requiring at least 5 years of experience in software project management, excellent communication skills, and familiarity with Agile methodologies. The position offers a salary starting from £60,000, along with benefits such as sick pay and work-from-home options.

Benefits

Bereavement leave

Casual dress

Company events

Company pension

Free flu jabs

Free parking

On-site parking

Referral programme

Sick pay

Work from home

Qualifications

• Minimum 5 years' experience managing technical/software projects.
• Excellent verbal and written communication skills.
• Familiar with Agile Project Management methodologies.

Responsibilities

• Manage the full project lifecycle including defining project scope.
• Work with clients and third parties for integration.
• Ensure commercial control and governance of projects.

Skills

Cloud technology experience

Agile Project Management certifications

Jira use

Confluence use

Advanced MS Excel

Advanced MS Project

Advanced MS PowerPoint

Leadership qualities

Analytical problem-solving

Job description

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.

Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role

As an experienced Project Manager at Eckoh you will have full accountability for multiple global projects of varying sizes and complexity. You will be responsible for managing the full project lifecycle including defining the project scope, confirming the product requirements and features, and working with clients and their third parties to ensure the applications we deliver are integrated tightly and efficiently into their customer engagement environments. Facilitating the setting of technical, functional, and business requirements and developing detailed project plans aligned with the standardised SaaS approach. Managing all application development, telephony and/or infrastructure deliverables of your projects, leveraging resources across our global Agile teams, working collaboratively to complete any dependencies and resolve any issues to ensure rapid deployments to our cloud and hosted environments, which use a wide variety of technology.

The project manager will ensure commercial control and governance of the project are maintained and the related communications required to ensure successful delivery of each project; via the industry-leading software we use which enable easy updates and financial reporting on project status.

Key Experience Profile

You will have a minimum of 5 years’ experience managing a variety of technical/software projects, with the ability to absorb the new leading-edge technologies and products we create and consume.

Excellent communication skills, verbal and written, with the ability to flex style and work at all levels within the organisation from individual contributors to executives.

You will possess a strong working knowledge of successful business practices, and you will be used to working with Agile Project Management methodologies with a tendency towards the analytical.

Requirement to support off-set working hours in accordance with Business Requirements.

Key Skills

• Experience of Cloud technology is desirable.
• Agile Project Management certifications.
• Experience of using Jira and Confluence.
• Advanced use of MS Excel, MS Project, and MS PowerPoint.
• Leadership qualities with the ability to influence and set direction.
• An analytical approach to problem solving, proactively identify and resolve strategic issues that may impair our team's abilities to meet strategic technical goals.

What do we do?

Eckoh’s Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our cloud platforms and protected by multiple patents, remove customer’s sensitive personal and payment data from client’s contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction.

Our Culture

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge, listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

At Eckoh we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values.

Our Vision

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

Eckoh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us!

Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story.

So, if you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.

Job Type: Full-time

Pay: From £60,000.00 per year

Benefits

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Work from home

Work Location: In person