Project Coordinator

SCG Connected; Sutton Courtenay; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

21 Days Holiday – increasing to 22

Birthday Day Off

Buy Holiday Scheme

Employee Assistance Programme

Enhanced Company Sick Pay

Discounted Retail Vouchers

Reduced Gym Membership

Annual Salary Review

SCG Mobile Benefit

Pension Scheme

Free On-Site Parking

Charity Events

Job summary

SCG Connected seeks an organised Project Coordinator to join our Projects Team in Sutton Courtenay. You will plan, track and coordinate IT infrastructure and telephony projects for a diverse client base, ensuring on-time, on-budget delivery and high client satisfaction.

With 2+ years in IT project coordination within MSP/telecom environments, you will manage detailed project plans, milestones and risks, liaise with engineers and vendors, and support onboarding and go-live activities across the

Qualifications

• 2+ years of project coordination or delivery experience within an IT MSP, telecoms, or technology services environment.
• Demonstrable experience coordinating IT infrastructure or telephony/UC deployment projects.
• Excellent communication skills and strong attention to detail.
• Proficiency with project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar).
• Solid understanding of ITIL principles and IT service delivery lifecycle.

Responsibilities

• Coordinate end-to-end delivery of IT infrastructure and managed service projects
• Develop and maintain detailed project plans, schedules and resource plans using standard PM tools
• Track project milestones, deliverables, and budgets, proactively identifying and escalating risks to stakeholders
• Liaise with technical engineers, third-party vendors, and internal teams to ensure resource availability and alignment throughout the project lifecycle
• Support the Head of Projects on larger, complex projects as required
• Coordinate the deployment and onboarding of business telephony and UC solutions
• Oversee porting processes, number management, and configuration handover, ensuring all documentation is complete and signed off
• Coordinate user training scheduling and go-live support activities in collaboration with the technical team
• Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review
• Assist in onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery

Skills

IT project coordination

Telecoms/IT MSP delivery

Communication skills

Project tools

ITIL basics

Education

N/A

Tools

ConnectWise

Autotask

MS Project

SharePoint

Teams

Job description

Location: Sutton Courtenay

Salary: £28,000 – £30,000

We are looking for an organised and proactive Project Coordinator to join ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations.

Responsibilities:

• Coordinate end-to-end delivery of IT infrastructure and managed service projects
• Develop andmaintaindetailed project plans, schedulesandresource plans using standard PM tools
• Track project milestones, deliverables, and budgets, proactively identifying and escalating risks to the relevant stakeholders
• Liaise with technical engineers, third-party vendors, and internal teams to ensure resource availability and alignment throughout the project lifecycle
• Support the Head of Projects on larger, complexprojectsasrequired
• Coordinate the deployment and onboarding of business telephony and UC solutions
• Oversee porting processes, number management, and configuration handover, ensuring all documentation is complete and signed off
• Coordinate user training scheduling and go-live support activities in collaboration with the technical team
• Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review
• Assist in onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery

Skills Required:

Essential

• 2+ years of project coordination or delivery experience within an IT MSP, telecoms, or technology services environment
• Demonstrable experience coordinating IT infrastructure or telephony/UC deployment projects
• Excellent communication skills and strong attention to detail
• Proficiency with project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar).
• Solid understanding of ITIL principles and IT service delivery lifecycle.

Desirable

• Exposure to business telephony platforms such as Evonex, Callswitch, 3CX, Gamma Horizon
• PRINCE2 Foundation, AgilePM, or equivalent project management qualification (or working towards)
• Experience using Microsoft 365 suite, including SharePoint and Teams, for project collaboration
• Understanding of networking fundamentals (LAN/WAN, firewalls, VPNs) in a managed services context
• Experience in a client-facing capacity within a technology business

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Pension Scheme
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process