Project and Services Coordinator

SCG Midlands; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement 21–25 days

Birthday day off

Employee Assistance Programme

Free onsite parking

Enhanced sick pay

Gym membership discount

Annual salary review

Employee referral bonus

Job summary

SCG Midlands is seeking a Project and Services Coordinator to join our team at the Quinton, Birmingham office. You will coordinate new installation projects, moves and changes for customers, working with Sales, Engineering and Accounts to ensure efficient delivery of the Sales Order Process.

The role emphasizes timely project delivery, collaboration with internal resources and suppliers, and ongoing training to keep systems and processes aligned with business needs.

Qualifications

• Previous telecoms experience is desirable but not essential.
• Knowledge of agreed processes and practices in a fast-paced environment.
• Accuracy, flexibility and attention to detail in managing each project task.
• Ability to use applications and systems; Excel and portal-based ordering systems cited.
• Willingness to adopt new systems, services and processes as needs evolve.
• Excellent communication skills in liaising with colleagues and customers.

Responsibilities

• Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines.
• Attend weekly Project meetings to discuss ongoing Projects, deliverables, risks and technical requirements.
• Coordinate with internal resources and third parties/suppliers to achieve the project deliverables.
• Ongoing training within the team to ensure all systems and processes are followed and understood.
• Placement of connectivity orders with relevant ISP’s.
• Cessations of redundant circuits/services.
• Track Project milestones while proactively identifying any risks or potential issues.
• Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed.
• Provide regular Project updates to the customer to ensure a high level of customer service is provided.

Skills

Telecoms knowledge

Attention to detail

Communication skills

Adaptability

Excel

Tools

Excel

Portal ordering systems

Job description

We’re looking for a Project and Services Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process.

Responsibilities

• Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines.
• Attend weekly Project meetings to discuss ongoing Projects, deliverables, risks and technical requirements.
• Coordinate with internal resources and third parties/suppliers to achieve the project deliverables.
• Ongoing training within the team to ensure all systems and processes are followed and understood.
• Placement of connectivity orders with relevant ISP’s.
• Cessations of redundant circuits/services.
• Track Project milestones while proactively identifying any risks or potential issues.
• Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed.
• Provide regular Project updates to the customer to ensure a high level of customer service is provided.

Skills & Experience

• Previous telecoms experience is desirable but not essential.
• Knowledge of agreed processes and practices to carry out work in a fast-paced environment.
• Accuracy, flexibility and attention to detail in managing each project task.
• Effective knowledge and understanding of the applications and systems used in the role. Applications include Excel and portal-based ordering systems.
• Willingness to adopt new systems, services and processes in line with the evolving needs of the business.
• Excellent communication skills required in liaising with colleagues and customers.
• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Reduced gym membership
• Annual salary review
• Employee referral bonus

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.