Unified Communications (UC) Field Engineer

Southern Communications Limited; Quinton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday Day Off

Career Development and Progression

Employee Assistance Programme

Annual Salary Review

Free On-Site Parking

Pension Scheme

Charity Events

Discounted Retail Vouchers

Enhanced Company Sick Pay

22 Days Holiday after 3 years

Job summary

Southern Communications Limited is seeking a Unified Communications Field Engineer to join a team delivering expert technical support and customer service for hosted telephony and IT/datacoms systems. You will install, configure, and support telecoms and IT infrastructure, liaising with customers and third-party IT professionals to ensure high-quality delivery.

The role requires hands-on experience with VoIP/SIP protocols, networking concepts, and the ability to work in a fast-paced environment.

Qualifications

• Minimum of 2 years IT or Telecoms support experience.
• Strong interpersonal and communications skills, on the phone, in person and electronically.
• Excellent problem-solving, attention to detail and analytical skills.
• Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
• Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice.
• Full UK driving license.

Responsibilities

• Installation and support of telecoms and IT/datacoms systems.
• Using Supplier Portals to manage systems and faults.
• Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
• Undertaking surveys and support for technical installation projects.
• Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
• Produce detailed technical documentation on system installation and support procedures.
• Providing customer training.
• Working closely with the service delivery and project teams.

Skills

VoIP

SIP

RTP

TCP/UDP

Routing

VLANs

QoS

DNS

DHCP

LANs/WANs

Wireshark

Gamma Horizon

Microsoft Teams

SpliceCom

Wildix

Tools

Gamma Horizon

Microsoft Teams

SpliceCom

Wildix

Job description

As a Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.

Responsibilities:

• Installation and support of telecoms and IT/datacoms systems
• Using Supplier Portals to manage systems and faults.
• Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
• Undertaking surveys and support for technical installation projects.
• Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
• Produce detailed technical documentation on system installation and support procedures.
• Providing customer training
• Working closely with the service delivery and project teams.

Skills Required:

• Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.
• Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary.
• Minimum of 2 years IT or Telecoms support experience.
• Strong interpersonal and communications skills, on the phone, in person and electronically.
• Excellent problem-solving, attention to detail and analytical skills.
• Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
• Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice.
• Full UK driving license.
• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Career Development and Progression Opportunities
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.