Professional Services Engineer

Actifio; Knutsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in the UK is seeking a Professional Services Engineer to implement solutions and deliver high customer satisfaction. The ideal candidate will have a bachelor's degree in Computer Science, 5+ years in customer support, and in-depth knowledge of SAN architecture, virtualization platforms, and networking. Duties include planning, installation, and integration of solutions in various IT environments. The role requires travel to customer sites 25-50% of the time.

Qualifications

• 5 years of Professional Services Engineer or Software Engineer experience.
• In-depth knowledge of SAN architecture and implementation.
• Experience with server virtualization platforms.

Responsibilities

• Lead planning, installation, and integration of solutions.
• Deliver advanced professional services in customer environments.
• Work closely with support teams to resolve client issues.

Skills

Customer support

Problem solving

Communication

Technical knowledge

Education

Bachelor’s in Computer Science/Information Systems

Tools

VMware

Hyper-V

Citrix Xen

TCP/IP

Job description

Actifio delivers copy data virtualization to hundreds of global enterprise customers and service provider partners in more than 30 countries around the world. Our Virtual Data Pipeline™ technology decouples data from infrastructure, enabling dramatic improvements in business resiliency, agility, and access to the cloud. Actifio replaces siloed data management applications with a radically simple, application-centric, SLA-driven approach that lets customers capture data from production applications, manage it more economically, and use it when and where they need to.

Job Description

The primary function of the Professional Services Engineer is to implement the Actifio solutions. As a PSE you will work closely with customers to provide creative solutions, and develop successful implementations. To be successful you will have a strong technical background, critical thinker, and a passion for problem solving. You will have a driven work ethic and have good communication skills and a track record for providing high customer satisfaction.

Responsibilities

• Leading the planning, installation and integration of Actifio solutions in physical, virtual or hybrid IT environments (VMware, Windows Server, Microsoft SQL Server, AIX, Solaris, Linux, VMS, Microsoft’s Hyper‑V and other cloud gateways).
• Work with customers from the point of planning the installation (Purchase Order (PO) with customers from the point of planning the installation (Purchase Order (PO), Conditional PO, and Proof of Concept (POC)) through to steady state.
• Deliver advanced professional services (product customization and integration, including upgrades, troubleshooting and other related professional engineering services) in the customer environment.
• Ensure the knowledge transfer on all aspects of the product to Actifio Partners.
• Work closely with members of Support and Engineering team to quickly resolve any client issues and constantly drive customer satisfaction post‑sales.

Qualifications

• Bachelor’s in Computer Science/Information Systems or closely related field (or an equivalent combination of education, training and/or experience).
• 5 years of Professional Services Engineer or Software Engineer experience providing pre‑ and post‑sales customer support in SAN deployment planning/consultation, implementation and integration.
• Experience must reflect in depth knowledge and work with the following:
• SAN architecture and implementation (Fibre‑channel and/or iSCSI);
• Server virtualization platforms (VMWare, Hyper‑V and/or Citrix Xen);
• Mass storage subsystems and their application;
• Networking (including TCP/IP, DNS, routing, design and implementation);
• Oracle and SQL backup experience;
• Experience of the software development lifecycle;
• File systems (NAS) and their internals; and
• Replications and disaster recovery.
• Will be required to travel 25–50% to customer sites. May be required to travel to client sites in other cities nationwide for short durations as needed.

Additional Information

All your information will be kept confidential according to EEO guidelines.