Professional Services Consultant

Ping Identity; Remote; GBP 70,000 - 90,000; Full time

Job summary

A cloud identity management company is seeking a Professional Services Technical Consultant to deliver technical solutions and assist in the integration of Identity and Access solutions for clients. This role involves mentoring, problem-solving, and collaboration, requiring over five years of relevant consulting experience. The ideal candidate will have a strong background in IAM technologies, excellent communication skills, and a Bachelor’s in a related field. The position is primarily remote-friendly with occasional travel requirements.

Benefits

Generous PTO & Holiday Schedule

Opportunity for Education Reimbursement

Commuter Offset

Qualifications

• 5+ years of consulting experience in Identity and Access Management.
• Experience with Ping IAM or ForgeRock products.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver technical consulting to partners and customers.
• Mentor and assist in developing technical resources.
• Assist customers in deploying Ping Identity solutions.

Skills

Technical consulting

Identity and Access Management

Networking (TCP/IP)

Communication skills

Problem solving

Education

Bachelor of Science in Computer Science

Tools

Docker

Kubernetes

Terraform

Job description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Professional Services Technical Consultant, you will play a technical role in the architecture and successful installation, integration, and deployment of Identity and Access solutions in our clients' environments. You will also assist our implementation partners in that process. You will report to the Delivery Manager of Professional Services. This job is remote-friendly.

You will:

• Deliver technical consulting to our partners and customers from various industries including financial services, manufacturing, government, utilities, and more.
• Mentor and assist in the development of internal and external technical resources.
• Evaluate client business, process, systems, and technology requirements and advise clients on best practices to help guide and solidify proposed designs.
• Consult with clients to assess current problem states, establish desired future states, and make solution recommendations.
• Participate in the detailed solution design, implementation, and delivery of Ping Identity IAM product solutions to our clients.
• Work with customers to install, deploy, and configure Ping Identity solutions to meet the customer's requirements.
• Develop materials for providing technical consulting (e.g., best practices, report templates, delivery guides, knowledge base articles).
• Help partners ensure they design an architecture aligned to Ping best practices for a successful customer deployment.
• Collaborate with Ping Internal teams on escalated customer issues requiring deployment expertise.
• Availability to travel up to 20% of the time.

You have:

• 5+ years of experience working in a consulting capacity with a minimum of 2 years working directly in the Identity and Access Management space within a large organization or enterprise.
• Background in a consulting capacity within the Identity and Access Management space, involving heritage ForgeRock or Ping IAM products, including practical System Integration and Implementation experience.
• Comfortable with subjects such as TCP/IP networking, OAuth 2.0, SAML 2.0, OIDC, LDAP, and Data Stores.
• Self‑motivated, willing to take initiative, organized, able to work unaccompanied, and manage communications appropriately.
• Bachelor of Science in a related field (e.g. Computer Science, Electrical Engineering, or Information Systems) or equivalent work‑related level of experience.
• Excellent communication, both verbal and written.

You have an advantage if:

• Computer and Software Security certifications.
• ForgeRock or Ping training badges/certifications.
• Skills with DevOps best practices, including deployment automation tools, CI/CD, Docker, Terraform, and Kubernetes.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can‑do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.
• Generous PTO & Holiday Schedule.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (Specific locations).

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.