Production Reliability & Ops Lead

Complexio; Watford; On-site; GBP 70,000 - 100,000; Full time

Job summary

Complexio is seeking an Operations Team Lead to own production. You will lead operational excellence across all live customer-facing systems, shaping processes, incidents, and the team to move from reactive firefighting to proactive reliability engineering.

You will design sustainable on-call rotations, establish escalation paths, and drive a culture of ownership, accountability, and continuous improvement in reliability.

Qualifications

• Hands-on experience in SRE/DevOps and production engineering.
• Proven ability to lead technical teams.
• Strong incident management and postmortems experience.
• Excellent communication under pressure.

Responsibilities

• Ensure stability and availability of all live systems.
• Coordinate release readiness and production access.
• Own incident management lifecycle and postmortems.
• Manage on-call rotations and escalation paths.
• Define and improve monitoring, SLIs/SLOs, MTTR.
• Lead Operations team and set KPIs.

Skills

SRE

DevOps

Infrastructure

Production Engineering

Job description

Complexio is seeking an Operations Team Lead to own production. You will lead operational excellence across all live customer-facing systems, shaping processes, incidents, and the team to move from reactive firefighting to proactive reliability engineering.

You will design sustainable on-call rotations, establish escalation paths, and drive a culture of ownership, accountability, and continuous improvement in reliability.