Production Reliability Lead

Complexio; Bolton; On-site; GBP 70,000 - 110,000; Full time

Job summary

Complexio is seeking an experienced Operations Team Lead to own production and build a scalable system. You’ll lead operational excellence across all live customer‑facing systems and shape processes, incidents, and the reliability program.

You’ll drive on‑call rotations, incidents, and a culture of ownership, accountability, and continuous improvement in a hands‑on, high‑discipline environment.

Qualifications

• Strong experience in SRE, DevOps, Infrastructure, or Production Engineering.
• Prior experience leading technical teams.
• Deep hands‑on incident management experience.
• Strong observability and reliability mindset.
• Calm under pressure, clear in communication.
• Systems thinker, fixes root causes, not symptoms.

Responsibilities

• Stability and availability of all live systems.
• Operational readiness for new releases.
• Safe production access and change coordination.
• Own the full lifecycle of incidents: high‑signal alerting, structured response, blameless postmortems, systemic fixes.
• Design sustainable on‑call rotations with clear escalation paths.
• Define and measure SLIs/SLOs; drive reliability roadmap initiatives.
• Lead and grow the Operations team; set standards and KPIs.

Skills

SRE

DevOps

Infrastructure

Production Engineering

Team Leadership

Incident management

Observability

Job description

Complexio is seeking an experienced Operations Team Lead to own production and build a scalable system. You’ll lead operational excellence across all live customer‑facing systems and shape processes, incidents, and the reliability program.

You’ll drive on‑call rotations, incidents, and a culture of ownership, accountability, and continuous improvement in a hands‑on, high‑discipline environment.