Production Reliability Lead

Complexio; Wakefield; On-site; GBP 70,000 - 100,000; Full time

Job summary

Complexio in Wakefield is seeking an Operations Team Lead to own production. Not just keep it running, but build a system that scales.

You’ll lead operational excellence across all live customer-facing systems. Your mission: make production reliable, observable, predictable, and continuously improving. This is a hands‑on role with shaping processes, leading incidents, building the team, and moving from reactive firefighting to proactive reliability engineering.

Qualifications

• Extensive hands-on experience in SRE/DevOps or production engineering.
• Proven track record leading technical teams.
• Strong incident management and root-cause analysis skills.

Responsibilities

• Own production stability and availability of live systems.
• Lead incident management lifecycle and postmortems.
• Design sustainable on-call rotations and runbooks.
• Define SLIs/SLOs and monitor reliability metrics.
• Guide the Operations team and set KPIs.

Skills

SRE/DevOps

Team leadership

Incident management

Observability

Reliability mindset

Communication

Job description

Complexio in Wakefield is seeking an Operations Team Lead to own production. Not just keep it running, but build a system that scales.

You’ll lead operational excellence across all live customer-facing systems. Your mission: make production reliable, observable, predictable, and continuously improving. This is a hands‑on role with shaping processes, leading incidents, building the team, and moving from reactive firefighting to proactive reliability engineering.