Production Reliability Lead

Complexio; Leeds; On-site; GBP 80,000 - 110,000; Full time

Job summary

Complexio is seeking an Operations Team Lead to own production. This hands-on role will shape process, lead incidents, build a scalable team, and move us from reactive firefighting to proactive reliability engineering.

You’ll own the live systems: ensure stability, observability, and safe releases, while building runbooks, incident playbooks, and a culture of ownership. Collaborate across product, engineering and support to improve MTTR, establish SLIs/SLOs, and drive a reliability roadmap that

Qualifications

• Strong experience in SRE, DevOps, Infrastructure, or Production Engineering.
• Prior experience leading technical teams.
• Deep hands-on incident management experience.
• Strong observability and reliability mindset.
• Calm under pressure, clear in communication.
• Systems thinker, fixes root causes, not symptoms.

Responsibilities

• Ensure stability and availability of all live systems.
• Own incident management lifecycle and runbooks.
• Design sustainable on-call rotations and escalation paths.
• Define and track SLIs/SLOs; improve observability.
• Lead and grow the Operations team; drive accountability.

Skills

SRE

DevOps

Production Engineering

Team leadership

Incident management

Observability

Job description

Complexio is seeking an Operations Team Lead to own production. This hands-on role will shape process, lead incidents, build a scalable team, and move us from reactive firefighting to proactive reliability engineering.

You’ll own the live systems: ensure stability, observability, and safe releases, while building runbooks, incident playbooks, and a culture of ownership. Collaborate across product, engineering and support to improve MTTR, establish SLIs/SLOs, and drive a reliability roadmap that