Production Reliability Lead

Complexio; Bournemouth; On-site; GBP 90,000 - 120,000; Full time

Job summary

Complexio is seeking an Operations Team Lead to own production and build a scalable reliability platform. You will lead live customer-facing systems, drive observability, and push for proactive improvements across incident management, on-call rotations, and delivery readiness.

This hands-on role demands strong SRE/DevOps experience, proven team leadership, and a calm, clear communication style to align across engineering, product, and operations while raising the bar on operational discipline.

Qualifications

• Extensive hands-on experience leading SRE/DevOps teams.
• Proven incident management with blameless postmortems.
• Strong communication and cross-functional collaboration.

Responsibilities

• Own production stability and availability of live systems.
• Lead incident response and root-cause analysis.
• Design sustainable on-call rotations and runbooks.
• Define and track SLIs/SLOs and reliability roadmaps.
• Build and mentor the Operations team.

Skills

SRE

DevOps

Infrastructure

Production Eng

Incident management

Observability

Team leadership

Kubernetes

Prometheus

Grafana

Tools

Prometheus

Grafana

Kubernetes

Job description

Complexio is seeking an Operations Team Lead to own production and build a scalable reliability platform. You will lead live customer-facing systems, drive observability, and push for proactive improvements across incident management, on-call rotations, and delivery readiness.

This hands-on role demands strong SRE/DevOps experience, proven team leadership, and a calm, clear communication style to align across engineering, product, and operations while raising the bar on operational discipline.