Product Specialist - Compact Equipment

SMT GB; Duxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction support company in the UK is looking for a Product Specialist to provide technical support for Volvo products. The ideal candidate will have a strong background in the construction industry, excellent fault-finding skills, and the ability to build relationships with customers. Travel may be required for client visits and training. The role offers a range of benefits including annual leave, health support, and pension contributions.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Yulife - Wellbeing App offering discounts

Counseling and Coaching sessions

Free Will writing service

24/7 Doctor access

Healthshield - Cashplan for employees

Family Friendly policies

Company events

Qualifications

• Proven experience within the construction industry.
• A sound understanding and working knowledge of all VCE products.
• Extensive knowledge of Electronics and Hydraulics.

Responsibilities

• Provide technical support to Dealers and customers.
• Investigate and diagnose unusual failures and customer complaints.
• Build and maintain relationships with the Dealer network.

Skills

Technical support

Fault finding and troubleshooting

Strong communication

Relationship building

Education

Recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering

Job description

About The Role

SMT GB is seeking a Product Specialist to be responsible for providing effective, efficient high level technical support for Volvo products, working closely with the Regional Management Teams, SMT approved Dealers, SMTGB depot personnel within your designated geographical area.

What you will be doing

• Provide technical support to the Dealers, SMTGB staff and customers, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises. Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred.
• Report unusual & repetitive failures into the Chain reporting system. Ensuring that communication of the issue is clear & concise
• Highlight dealer engineer training requirements through engineer assessments in partnership with Dealers and Regional Management
• Build and maintain relationships with the Dealer network and customers, maintain relationships with key and existing customers
• When required assist the sales support department with technical modifications, supplier product testing and evaluations, including the preparation of documentation.
• Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues.
• Become aware of competitor after sales field activities and feed these back through the technical support team.
• Hold regular documented meetings with dealers to discuss current and on-going cases. On request investigate and advise on all dealer technical issues including warranty and customer disputes.
• Carry out formal and informal product training.
• Carry out specific Product Training in support of SMTGB Training Department.

Requirements

• Proven experience within the construction industry
• Hold a recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering based field or equivalent work experience
• A sound understanding and working knowledge of all VCE products
• Extensive knowledge of Electronics / Hydraulics
• Specialist in fault finding and troubleshooting
• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with customers
• Self‑motivated and driven to achieve results
• Ability to work independently and as part of a team
• Prepared to travel inside and outside of the UK for client visits and product training
• A valid driver's license

Desirable

• E-Mobility Knowledge / training / awareness

Benefits

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events