Product Quality and Technical Services Manager

Volkswagen Group UK Ltd; Milton Keynes; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Car schemes

Discretionary bonus

Fuel card

Enhanced pension contributions

Private healthcare

27 days holiday + bank holidays

Life assurance & wellbeing support

Flexible benefits

Job summary

Volkswagen Group UK Ltd is seeking a Product Quality and Technical Services Manager based in Milton Keynes to lead the Product Quality Specialists, Technical Support and TSC teams. You will drive product quality, first-time fix and customer satisfaction through strong relationships with factories, brands and regulators.

You will manage consumer protection efforts, coordinate technical support across the VW Group, and guide the design of new technical support systems while delivering cohesive

Qualifications

• Strong leadership experience to motivate and develop technical teams while balancing strategic and operational priorities.
• Five+ years of strong technical knowledge of current vehicle technology, service and repair procedures, including extensive EV knowledge.
• Advanced interpersonal, networking, influencing and negotiation skills.
• Experience managing product quality, technical support or safety-related issues using data to identify concerns and drive resolution.
• Ability to collaborate across brands, factories, retailer networks, legal teams and external regulatory bodies while managing competing priorities and protecting customer and business.
• Experience in change management and driving systems/projects from initiation into mainstream use.

Responsibilities

• Lead Product Quality Specialists, Technical Support and Technical Service Centre teams.
• Drive consumer protection, management of product and safety issues, and cohesive technical support across Group brands and networks.
• Utilise data from trend, warranty, roadside and customer interactions to identify concerns and drive resolutions.
• Collaborate with brands, factories, retailer networks, legal teams and regulators to balance priorities and protect customers.
• Oversee design and implementation of new technical support systems and related stakeholder engagement.
• Motivate the team to achieve strong performance and drive continuous product quality improvements.

Skills

Leadership

Aftersales knowledge

EV knowledge

Interpersonal skills

Negotiation

Collaboration

Change management

Project delivery

Job description

About The Role

One Aftersales are recruiting for a Product Quality and Technical Services Manager based in the VWG Service and Technical Departmentin Wymbush, Milton Keynes.

Reporting into the Head of Service and Technical, you will lead the Product Quality Specialists, Technical Support team and Technical Service Centre (TSC) team. You will be responsible for consumer protection relating to Volkswagen Group products, the management of product and safety issues, and the delivery of cohesive technical support across the Group brands and networks. Through strong factory, Brand, legal and regulatory relationships, you will drive product quality, first-time fix and customer satisfaction.

Whilst there will never be an average week you could expect to be involved in activities as diverse as motivating a skilled team to achieve strong performance, leading the functional design and specification of a new technical support system and working with internal stakeholders and factory headquarters to drive Product Quality improvements.

Skills & experience you can bring to the role:

• Strong leadership experience, with the ability to inspire, motivate and develop technical teams while balancing strategic and operational priorities.
• Detailed knowledge of the Aftersales business and a minimum of five years’ strong technical knowledge of current vehicle technology, service and repair procedures, including extensive EV knowledge
• Advanced interpersonal, networking, influencing and negotiation skills, with the ability to build effective relationships at all levels.
• Experience of managing product quality, technical support or safety-related issues, using trend, warranty, roadside and customer data to identify concerns and drive effective resolution.
• The ability to collaborate across brands, factories, Retailer networks, legal teams and external regulatory bodies, while managing competing priorities and protecting the customer and the business.
• Experience in change management and in driving systems and projects from initiation into mainstream use.

What can we offer you?

• competitive salary
• car schemes (including cars for family members)
• discretionary bonus
• fuel card
• enhanced pension contributions
• private healthcare
• 27 days holiday plus bank holidays
• 4 x life assurance & health & wellbeing support
• wide range of flexible benefits to suit you and your lifestyle

One Aftersales

As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across our Group Brands. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you’ll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition, and we reward it with real opportunities for growth, development, and career progression.

About The Company

Volkswagen Group

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.