Technical Support Specialist - part time (23.5 hours)

Volkswagen AG; Wolverton; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Hybrid working

Car schemes including cars for family

Discretionary bonus

Healthcare cash plan

27 days holiday + bank holidays

Life insurance & wellbeing support

Job summary

Volkswagen AG in Milton Keynes is recruiting a part-time Automotive Technical Support Specialist (23.5 hours) to join One Aftersales. You will provide high-quality technical support across six brands using DISS/ODIS, perform remote diagnostics or dealer visits, and work toward swift, customer-centric resolutions.

The role emphasizes ownership, collaboration with service centres, and driving improvements to support dealers and customers with expert guidance.

Qualifications

• Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
• HV expertise preferred; Master Technician qualification required.
• Strong computer/analytical skills to troubleshoot issues.
• Excellent communication skills to relay information at all levels.
• Self-motivated and able to work independently with proactive problem solving.
• Focus on prevention and capability to work in a collaborative team.
• Full UK driving licence.

Responsibilities

• Provide high quality technical support/resolutions via group systems and software (DISS/ODIS), remote diagnosis or dealer on-site visits.
• Take ownership of information and guidance with a customer-centric approach while meeting group targets.
• Proactively drive case resolution by remote support or hands-on repair guidance with various teams.
• Identify and influence process improvements to support dealers and ensure efficient solutions.

Skills

Vehicle diagnostics

HV expertise

Analytical skills

Communication skills

Self-motivation

Preventive mindset

Driving licence

Education

Master Technician qualification

High Voltage Expert qualification (preferred)

Tools

DISS/ODIS

Job description

About The Role

One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent part time basis (23.5 hours). Reporting into the Technical Support Team Manager, this position will be in based in Milton Keynes.

What you could be doing:

• Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.


• Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.


• Proactively drive case resolution by either remote support or hands‑on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.


• You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.

Skills & experience you can bring to the role:

• Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs


• Ideally a High Voltage Expert qualification but minimum requirement of Master Technician qualification


• Excellent computer/analytical skills to troubleshoot issues


• Strong communication skills to relay information effectively at all levels, both written and verbal


• Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction


• Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.


• Full UK driving licence

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales

One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.

About Us

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.