Product Quality & Technical Services Leader

Volkswagen Group UK; Wolverton; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Car scheme

Discretionary bonus

Private healthcare

Pension contributions

Holiday allowance

Life assurance

Wellbeing support

Flexible benefits

Job summary

Volkswagen Group UK is seeking a Product Quality and Technical Services Manager in Milton Keynes. You will lead the Product Quality Specialists, Technical Support and TSC teams to drive product quality, first-time fixes and customer satisfaction across Group brands.

The role includes shaping a new technical support system and coordinating with factory and regulatory bodies to deliver robust solutions. A strong leadership background and extensive EV knowledge are essential.

Qualifications

• Strong leadership experience and ability to motivate and develop technical teams.
• Minimum five years’ strong technical knowledge of current vehicle technology, service and repair procedures, including extensive EV knowledge.
• Advanced interpersonal, networking, influencing and negotiation skills.
• Experience managing product quality, technical support or safety-related issues using data to drive resolution.
• Ability to collaborate across brands, factories, retailers, legal teams and regulatory bodies.
• Experience in change management and driving systems and projects from initiation into mainstream use.

Responsibilities

• Lead the Product Quality Specialists, Technical Support and Technical Service Centre teams.
• Drive product quality improvements, first-time fix and customer satisfaction.
• Design and specification of a new technical support system and drive its adoption.
• Work with factory, legal and regulatory bodies to protect customers and the business.

Skills

Leadership

Aftersales knowledge

EV knowledge

Interpersonal skills

Stakeholder management

Product quality management

Change management

Job description

Volkswagen Group UK is seeking a Product Quality and Technical Services Manager in Milton Keynes. You will lead the Product Quality Specialists, Technical Support and TSC teams to drive product quality, first-time fixes and customer satisfaction across Group brands.

The role includes shaping a new technical support system and coordinating with factory and regulatory bodies to deliver robust solutions. A strong leadership background and extensive EV knowledge are essential.