Warranty Support Specialist (Southend)

Group 1 Automotive; Southend-on-Sea; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave (incl. BH)

Exclusive retail discounts

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare access 24/7

Volunteer day

Share purchase plan

Training & development

Performance-based rewards

Job summary

Group 1 Automotive is seeking a Warranty Support Specialist to join our Volkswagen & Audi Regional Support team in the UK. You will prepare, review, and submit warranty and policy claims, ensuring compliance with manufacturer guidelines while delivering excellent customer service.

You will liaise with Service Advisors, Technicians, and internal departments, manage claim-related records, and contribute to audits and process improvements. Flexibility for working across sites is offered.

Qualifications

• Reviewing, processing, and authorising warranty and Prior Work Authority (PWA) claims in line with manufacturer policies and procedures.
• Providing support and guidance to Service Advisors, Warranty Executives, and Technicians on technical coding, repair processes, and claim submissions.
• Investigating and resolving rejected claims while ensuring compliance with manufacturer standards.

Responsibilities

• Prepare, review, process, and submit warranty and policy claims accurately in line with manufacturer and departmental guidelines.
• Ensure all claim, invoice, repair order, and supporting documentation is completed correctly and complies with manufacturer requirements.
• Manage the administration of open time, technician clockings, job card write-ups, and claim-related records.
• Reconcile warranty credits, investigate payment discrepancies, and follow up on overdue, short-paid, or rejected claims.
• Review and clear weekly warranty statements, ensuring all outstanding issues are resolved promptly.
• Process customer reimbursement claims accurately and efficiently, ensuring a high level of customer service.
• Maintain robust audit controls and complete regular self-audits to ensure compliance with manufacturer policies and internal procedures.
• Manage and maintain records of displaced parts and materials returned to manufacturers, ensuring compliance with retention requirements.
• Liaise with Service Advisors, Technicians, Manufacturers, and internal departments to resolve warranty-related queries and support claim approvals.
• Produce accurate reporting on warranty performance, monitor claim trends, and identify opportunities to improve processes and maximise claim recovery.

Skills

Warranty claims processing

Customer service excellence

Documentation & recordkeeping

Communication skills

Job description

Warranty Support Specialist - Volkswagen & Audi Regional Support

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Warranty support specialist you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Prepare, review, process, and submit warranty and policy claims accurately in line with manufacturer and departmental guidelines.
• Ensure all claim, invoice, repair order, and supporting documentation is completed correctly and complies with manufacturer requirements.
• Manage the administration of open time, technician clockings, job card write-ups, and claim-related records.
• Reconcile warranty credits, investigate payment discrepancies, and follow up on overdue, short-paid, or rejected claims.
• Review and clear weekly warranty statements, ensuring all outstanding issues are resolved promptly.
• Process customer reimbursement claims accurately and efficiently, ensuring a high level of customer service.
• Maintain robust audit controls and complete regular self-audits to ensure compliance with manufacturer policies and internal procedures.
• Manage and maintain records of displaced parts and materials returned to manufacturers, ensuring compliance with retention requirements.
• Liaise with Service Advisors, Technicians, Manufacturers, and internal departments to resolve warranty-related queries and support claim approvals.
• Produce accurate reporting on warranty performance, monitor claim trends, and identify opportunities to improve processes and maximise claim recovery.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Reviewing, processing, and authorising warranty and Prior Work Authority (PWA) claims in line with manufacturer policies and procedures.
• Providing support and guidance to Service Advisors, Warranty Executives, and Technicians on technical coding, repair processes, and claim submissions.
• Investigating and resolving rejected claims while ensuring compliance with manufacturer standards.
• Assisting with remote and on-site warranty audits, managing parts retention requirements, and administering any resulting chargebacks.
• Monitoring warranty expenditure and recovery performance, identifying trends, recurring faults, and opportunities for process improvement or additional training.
• Working closely with colleagues across the business to ensure high levels of customer service, operational efficiency, and compliance.
• Managing workload effectively to meet deadlines, achieve targets, and maintain accurate records and reporting.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.