Technical Support Specialist - part time (23.5 hours)

Volkswagen AG; Milton Keynes; Hybrid; GBP 26,000 - 38,000; Part time

Benefits offered by this job

Car schemes

Discretionary bonus

Enhanced pension contributions

Healthcare cash plan

27 days holiday plus bank holidays

Hybrid working

Training

Life insurance & wellbeing support

Job summary

Volkswagen AG in Milton Keynes is seeking an Automotive Technical Support Specialist on a part-time basis (23.5 hours). You will provide high-quality technical support across all brands via DISS/ODIS, remote diagnosis or on-site visits, reporting to the Technical Support Team Manager.

You will diagnose a wide range of vehicle systems and guide dealers to the best solutions, driving improvements for customer satisfaction.

Qualifications

• Proven success in diagnosis on a range of vehicle systems.
• HV expert qualification preferred; minimum Master Technician.
• Excellent computer/analytical skills to troubleshoot issues.
• Strong communication skills at all levels, written and verbal.
• Self-motivated, able to work independently or in a team.
• Full UK driving licence.

Responsibilities

• Provide high quality technical support/resolutions via group systems and software (DISS/ODIS).
• Take ownership of information and guidance with a customer-centric approach.
• Drive case resolution via remote support or on-site coaching with cross-functional teams.
• Identify process improvements to better support dealers and customers.

Skills

Vehicle diagnostics

HV qualification

Master Technician

IT / computer skills

Communication skills

Self-motivated

UK driving licence

Education

Master Technician

Job description

About The Role

One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent part time basis (23.5 hours).

Reporting into the Technical Support Team Manager, this position will be in based in Milton Keynes.

What you could be doing:

• Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
• Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
• Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
• You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.

Skills & experience you can bring to the role:

• Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs
• Ideally a High Voltage Expert qualification but minimum requirement of Master Technician qualification
• Excellent computer/analytical skills to troubleshoot issues
• Strong communication skills to relay information effectively at all levels, both written and verbal
• Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction
• Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
• Full UK driving licence

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales

One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.

About Us

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.