Product Quality & Technical Services Leader (EV Expertise)

Volkswagen AG; Milton Keynes; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Car schemes

Discretionary bonus

Fuel card

Enhanced pension contributions

Private healthcare

27 days holiday + bank holidays

Job summary

Volkswagen Group UK, based in Milton Keynes, seeks a Product Quality and Technical Services Manager to lead the Product Quality Specialists, Technical Support and TSC teams in the VWG Service and Technical Department. You will drive consumer protection, product and safety issue management, and cohesive technical support across brands and networks.

You will work with factory, brand, legal and regulatory teams to improve product quality, first-time fix rates and customer satisfaction, while

Qualifications

• Strong leadership experience with ability to inspire and develop technical teams.

Responsibilities

• Lead Product Quality Specialists, Technical Support and Technical Service Centre teams.

Skills

Leadership

Technical knowledge

EV knowledge

Interpersonal skills

Stakeholder collaboration

Change management

Negotiation

Job description

Volkswagen Group UK, based in Milton Keynes, seeks a Product Quality and Technical Services Manager to lead the Product Quality Specialists, Technical Support and TSC teams in the VWG Service and Technical Department. You will drive consumer protection, product and safety issue management, and cohesive technical support across brands and networks.

You will work with factory, brand, legal and regulatory teams to improve product quality, first-time fix rates and customer satisfaction, while