Automotive Technical Support Specialist

Volkswagen AG; Milton Keynes; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Car schemes (including cars for family

Discretionary bonus

Enhanced pension contributions

Healthcare cash plan

27 days holiday plus bank holidays

Hybrid working

Additional training

Life insurance & wellbeing support

Flexible benefits

Job summary

Volkswagen AG in Milton Keynes is recruiting an Automotive Technical Support Specialist on a permanent full-time basis. The role combines remote diagnosis via DISS/ODIS with on-site dealer visits and cross-brand support to resolve complex vehicle issues.

You will diagnose a wide range of systems, communicate clearly at all levels, and drive proactive problem solving. A Master Technician qualification is required, with High Voltage expertise preferred, and a full UK driving licence is essential.

Qualifications

• Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
• Minimum requirement: Master Technician qualification; High Voltage Expert qualification preferred.
• Excellent computer/analytical skills to troubleshoot issues.
• Strong communication skills to relay information effectively at all levels.
• Highly motivated self-starter able to work on own initiative while resolving multiple technical issues.
• Full UK driving licence.

Responsibilities

• Provide high quality technical support/resolutions via remote and on-site visits using group systems (DISS/ODIS) for the Group network of brands.
• Take ownership of information and guidance with a customer-centric approach to meet global quality and response targets.
• Drive timely resolution by remote support or hands-on repair guidance in collaboration with multiple teams and dealers.
• Identify and influence process improvements to ensure dealers are supported in delivering the most efficient solutions.

Skills

Vehicle diagnosis

Computer/analytical skills

Strong communication skills

Self-starter / initiative

UK driving licence

Education

Master Technician qualification

High Voltage Expert qualification

Job description

About The Role

One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent full time basis. Reporting into the Technical Support Escalations & TSC Manager, this position will be in based in Milton Keynes on a hybrid working basis.

What you could be doing:

• Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
• Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
• Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
• You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.

Skills & experience you can bring to the role:

• Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
• Ideally a High Voltage Expert qualification but a minimum requirement of Master Technician qualification.
• Excellent computer/analytical skills to troubleshoot issues.
• Strong communication skills to relay information effectively at all levels.
• Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
• Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
• Full UK driving licence.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales

One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.

About Us

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.