Product Manager

JAM IT Consultancy Ltd; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology consultancy FIRM in the City of London is seeking a Senior Product Manager to drive product leadership within the Operations department. The successful candidate will manage the product development lifecycle, define product roadmaps, and collaborate with various departments to ensure product success. Applicants should have substantial experience in product management, preferably in the cloud contact centre sector. This role offers an opportunity to make a significant impact in a growing company.

Qualifications

• Substantial relevant experience in cloud contact centre, SaaS, UCaaS, or Telecoms.
• Demonstrable experience in Agile or equivalent.
• Extensive experience in Product Management/Development role.

Responsibilities

• Provide product leadership to the business.
• Plan and deliver products through the development lifecycle.
• Develop and communicate product roadmaps.

Skills

Product Management

Agile methodologies

JIRA

Cloud contact centre knowledge

Education

BA/BSc degree

Tools

JIRA

Job description

Overview

Due to our clients continued expansion they have a new opportunity for a Senior Product Manager to join our dedicated Operations department.

As an experienced, value driven Product Manager you will be pivotal in providing product leadership to our business.

If you are looking for a role where you can make a real difference, this is the role for you!

Responsibilities

• Demonstrable experience of working in an Agile or equivalent
• Responsible for product planning and delivery throughout the product development lifecycle
• Defining, developing and communicating the product roadmaps
• Collating and refining requests into final design briefs
• Championing our client’s perspective/ needs and optimize commercial impact environment
• Substantial experience in a Product Management/Development role
• Experience using JIRA or an equivalent workflow tool

• Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
• Prioritise workload for product development.
• Make design decisions that demonstrate delivery of design specifications.
• Ensure product changes are in line with the overall business strategy.
• Working with Other Departments
• Act as a product specialist and “go-to” person for assigned products.
• Provide product knowledge to Sales and Solution Consultants to assist with bids.
• Share delivery timeframes with the Project Management team.
• Liaise with Engineering Services to ensure the priority of bugs is understood.
• Provide internal training or awareness of products as required.
• Evangelise the product internally and externally.
• Develop and deliver training to Sales and other departments as required

Qualifications & Skills

• BA/BSc degree and substantial relevant experience preferably within the cloud contact centre sector, SaaS, UCaaS, OR Telecoms
• Demonstrable experience of working in an Agile or equivalent
• Responsible for product planning and delivery throughout the product development lifecycle
• Defining, developing and communicating the product roadmaps
• Collating and refining requests into final design briefs
• Championing our client’s perspective/ needs and optimize commercial impact environment
• Substantial experience in a Product Management/Development role
• Experience using JIRA or an equivalent workflow tool