Product Genius: Elevate Customer Experience in Auto Sales

Arnold Clark Group; Linwood; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training & progression

Job summary

Arnold Clark Group in Linwood (Kia) is seeking a Customer Service Executive known as a Product Genius to enhance the in-branch experience for customers choosing vehicles. You will learn about our products and develop communication skills to guide customers from enquiry to sale and delivery, supported by the branch management team.

We’re looking for a team player with a passion for learning, a positive attitude, and a clear path toward progression into car sales.

Qualifications

• Confident communicator with a positive attitude that delivers results.
• Willingness to go the extra mile.
• Full UK driving licence.
• Great team player with ambition to progress into car sales.

Responsibilities

• Prepare the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Swot up on our vehicles and manufacturers.
• Learn about our products to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Job description

Arnold Clark Group in Linwood (Kia) is seeking a Customer Service Executive known as a Product Genius to enhance the in-branch experience for customers choosing vehicles. You will learn about our products and develop communication skills to guide customers from enquiry to sale and delivery, supported by the branch management team.

We’re looking for a team player with a passion for learning, a positive attitude, and a clear path toward progression into car sales.