Product Genius: Elevate Customer Experience & Car Sales

Arnold Clark; Stafford; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Retail discounts

Private healthcare

GP access (Simplyhealth)

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Stafford is seeking a Customer Service Executive (Product Genius) to deliver an outstanding in-branch experience and help customers get excited about our vehicles.

You’ll learn about our products, support the Sales team, and develop communication skills both in person and digitally, with training and clear opportunities to progress into car sales in a supportive team environment.

Qualifications

• Confident communicator with a positive attitude and customer focus.
• Full UK driving licence is required.
• Willingness to work with initiative in a team and progress to car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Supporting the Sales department and delivering excellent customer experience.
• Organising and accompanying customers on test drives.
• Swotting up on our vehicles and manufacturers.
• Learning about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Driving licence (UK)

Team player / initiative

Career progression to car sales

Job description

Arnold Clark Stafford is seeking a Customer Service Executive (Product Genius) to deliver an outstanding in-branch experience and help customers get excited about our vehicles.

You’ll learn about our products, support the Sales team, and develop communication skills both in person and digitally, with training and clear opportunities to progress into car sales in a supportive team environment.