Product Genius: Elevate Auto Customer Experience

Arnold Clark Group; Dumbarton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access and healthcare benefits

Pension scheme

Parental leave packages

Training and progression

Job summary

Arnold Clark Group in Dumbarton is seeking Customer Service Executives for our Renault/Dacia branch to create an outstanding customer experience. You will learn our products, assist with showroom presentation, and guide customers from enquiry to delivery while working in a supportive, busy team.

This role offers solid training, a clear path into car sales, and the opportunity to grow within a well‑established retailer.

Qualifications

• You’ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• Vital you are eager to progress within this role to car sales

Responsibilities

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Job description

Arnold Clark Group in Dumbarton is seeking Customer Service Executives for our Renault/Dacia branch to create an outstanding customer experience. You will learn our products, assist with showroom presentation, and guide customers from enquiry to delivery while working in a supportive, busy team.

This role offers solid training, a clear path into car sales, and the opportunity to grow within a well‑established retailer.