Product Genius: Customer Experience Champion

Arnold Clark Group; Dumbarton; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Generous retail discounts

Private healthcare

Simplyhealth – GP 24/7 and medical/dot

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark Group is hiring Customer Service Executives in Dumbarton to deliver outstanding customer experiences at the Renault/Dacia branch. You’ll learn our products, guide customers through the sales journey, and work with a supportive team to grow into car sales roles.

You’ll receive training, a set weekly rota including weekends, and opportunities for progression within the business. A full UK driving licence is essential.

Qualifications

• Confident communicator with a positive attitude and clear communication.
• Willingness to go the extra mile to deliver outstanding service.
• Must have a full UK driving licence and clean licence record.
• Able to work on your own initiative and as part of a team.
• Desire to progress within the role toward car sales opportunities.

Responsibilities

• Prepare the showroom and cars for the day ahead to present a polished image.
• Assist with showroom presentation and advertising to attract customers.
• Support the Sales department and deliver an excellent customer experience.
• Organise and accompany customers on test drives as needed.
• Learn about vehicles to advise customers and answer questions.
• Enhance the customer journey from enquiry to delivery and beyond.

Skills

Confident communicator

Go the extra mile

Full UK driving licence

Team player / initiative

Career progression

Job description

Arnold Clark Group is hiring Customer Service Executives in Dumbarton to deliver outstanding customer experiences at the Renault/Dacia branch. You’ll learn our products, guide customers through the sales journey, and work with a supportive team to grow into car sales roles.

You’ll receive training, a set weekly rota including weekends, and opportunities for progression within the business. A full UK driving licence is essential.