Product Genius: Crafting Exceptional Car Buying Experience

Arnold Clark Group; Armadale; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Armadale is seeking Customer Service Executives, known as Product Geniuses, to deliver an outstanding customer experience at our Citroen/DS branch. You’ll learn our products and develop communication skills to help customers choose the right vehicle, while supporting the sales journey from enquiry to delivery.

You’ll join a supportive team with training and clear progression into car sales.

Qualifications

• Confident communicator with a positive attitude and strong customer service mindset.
• Willingness to go the extra mile and work weekends.
• Hold a full UK driving licence.
• Able to work on your own initiative as well as in a team.
• Eagerness to progress within this role to car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Supporting the Sales department and delivering excellent customer experience.
• Organising and accompanying customers on test drives.
• Learning about our vehicles so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.

Skills

Communication skills

Positive attitude

Full UK driving licence

Team player / initiative

Career progression into car sales

Job description

Arnold Clark Group in Armadale is seeking Customer Service Executives, known as Product Geniuses, to deliver an outstanding customer experience at our Citroen/DS branch. You’ll learn our products and develop communication skills to help customers choose the right vehicle, while supporting the sales journey from enquiry to delivery.

You’ll join a supportive team with training and clear progression into car sales.