Probation Service Reception & Admin Specialist

Ministry of Justice; Crewe; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave 25 days

LGPS pension

Training opportunities

Flexible benefits

Job summary

The Ministry of Justice, within HMPPS Probation Service Directorate, seeks an administrative receptionist to provide first point of contact for visitors and callers and to undertake a range of office-based activities in a hybrid working environment.

You will support multiple teams with reception duties, mail management, room bookings, event registration and basic safeguarding actions while ensuring compliance with policy and diversity commitments.

Qualifications

• Proven ICT skills across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.

Responsibilities

• To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email.
• Log arrivals/departures, issue visitor passes and security fobs as necessary.
• Handle building mail, PPE orders, stationery, meeting room equipment and room bookings.
• Support risk assessments, safeguarding concerns and liaise with Probation Practitioners as required.
• Process and update computer-based and manual files, scans and archiving of sensitive data.
• Provide confidential admin support to operational teams and produce documentation and correspondence.

Education

IT qualification equivalent, i.e. ECDL/CLAIT or equivalent

Job description

The Ministry of Justice, within HMPPS Probation Service Directorate, seeks an administrative receptionist to provide first point of contact for visitors and callers and to undertake a range of office-based activities in a hybrid working environment.

You will support multiple teams with reception duties, mail management, room bookings, event registration and basic safeguarding actions while ensuring compliance with policy and diversity commitments.