Probation Service Reception & Admin Coordinator

Ministry of Justice; Bridgend; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Ministry of Justice, within the Probation Service (PS) Directorate, offers an administrative role based at HMPPS. You will act as a first point of contact for visitors and callers, provide reception duties, and deliver a range of office-based administrative services in line with service policies and procedures.

You will support multiple teams, cover during periods of absence, and contribute to maintaining health and safety, building security, and accurate record-keeping, including handling

Qualifications

• Experience in reception and front-of-house administration.
• Proficiency with ICT and Microsoft Office.
• Excellent verbal and written communication; ability to work under pressure.

Responsibilities

• Be the first point of contact for Probation Service, greet staff and visitors, log arrivals and issue passes.
• Handle security-related tasks including monitoring CCTV, fire alarm tests and evacuation procedures as directed.
• Answer enquiries at reception and direct more technical questions to the appropriate manager.
• Manage building logistics: mail, PPE, stationery, meeting room bookings, equipment, and room/hot desk/car parking arrangements.
• Process petty cash and travel warrants; support day-to-day financial administration.
• Maintain health and safety and security records, log faults, escalate issues and assist risk assessments as needed.
• Provide confidential admin support to operational teams, including file processing, data entry, scanning and archiving.

Skills

ICT proficiency

Verbal & written communication

Education

GCSE A*-C including Maths & English (Welsh where applicable)

IT qualification equivalent to ECDL/CLAIT

Tools

Microsoft Office

Job description

The Ministry of Justice, within the Probation Service (PS) Directorate, offers an administrative role based at HMPPS. You will act as a first point of contact for visitors and callers, provide reception duties, and deliver a range of office-based administrative services in line with service policies and procedures.

You will support multiple teams, cover during periods of absence, and contribute to maintaining health and safety, building security, and accurate record-keeping, including handling