Probation Front Desk Administrator

Ministry of Justice; Bridgend; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Ministry of Justice in Wales is seeking an Administrative/Reception role within the Probation Service Directorate. The post involves being the first point of contact for visitors and callers, handling a range of reception and administrative duties, and supporting multiple teams.

You will assist with security, supplies, events, and confidential case administration, with hybrid working where possible. The role requires ICT proficiency, strong communication, and experience in high-pressure

Qualifications

• Proven proficiency with ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience in the criminal justice field.
• Experience working in high pressure/stressful environments.
• IT qualification equivalent (ECDL/CLAIT) required or demonstrated competency.

Responsibilities

• Be first point of contact for Probation Service and greet visitors professionally, logging arrivals and issuing passes.
• Use tact to diffuse potentially violent situations and alert staff or security as needed; flag safeguarding/risk concerns.
• Answer enquiries about the Probation Service and refer technical questions to an appropriate manager.
• Handle building logistics: mail, PPE, stationery, meeting room bookings, event registrations and deliveries.
• Pay bus fares/travel warrants and manage petty cash between properties.
• Support health and safety: act as key holder, test alarms, monitor CCTV, assist evacuation and act as Fire Warden/First Aider when required.
• Log faults/maintenance, escalate issues to protect building security and schedule repairs as needed.
• Provide confidential admin support for case administration, manage filing, databases, scanning and archiving of sensitive data.

Skills

MS Office

Verbal & written communication

Criminal justice experience

High pressure environment

IT qualification

Education

GCSE English & Maths

IT qualification (ECDL/CLAIT)

Job description

Ministry of Justice in Wales is seeking an Administrative/Reception role within the Probation Service Directorate. The post involves being the first point of contact for visitors and callers, handling a range of reception and administrative duties, and supporting multiple teams.

You will assist with security, supplies, events, and confidential case administration, with hybrid working where possible. The role requires ICT proficiency, strong communication, and experience in high-pressure