Front Desk & Admin Lead – Probation Service

Ministry of Justice; Pontypridd; On-site; GBP 21,000 - 32,000; Full time

Job summary

Ministry of Justice in Pontypridd is seeking an administrative officer to provide essential reception and office support within the Probation Service. You will log visits, assist with coordinating rooms and events, and maintain a secure, compliant working environment.

You will support several teams with confidential administrative tasks, routine filing, and basic safeguarding awareness, contributing to a high-quality public service.

Qualifications

• GCSE A-C in Maths and English (Welsh where applicable) or equivalent.
• IT qualification equivalent (ECDL/CLAIT) or proven competency at that level.
• Experience in criminal justice or high-pressure public sector environments.
• Proficient ICT skills across the full Microsoft Office suite.

Responsibilities

• Be the first point of contact for Probation Service visitors, greet them professionally.
• Manage building logistics: mail, PPE, stationery, and room bookings for events.
• Handle petty cash and travel warrants; support cash handling duties.
• Maintain health, safety and security: act as key holder, assist fire/evacuation tasks.
• Log faults, escalate issues, and support risk assessments where required.
• Provide confidential admin support to operational teams; manage files and databases.

Skills

Reception duties

ICT skills

Verbal communication

Written communication

Customer relations

Education

GCSE Maths and English (A-C) or equivalent

Tools

Microsoft Office

Job description

Ministry of Justice in Pontypridd is seeking an administrative officer to provide essential reception and office support within the Probation Service. You will log visits, assist with coordinating rooms and events, and maintain a secure, compliant working environment.

You will support several teams with confidential administrative tasks, routine filing, and basic safeguarding awareness, contributing to a high-quality public service.