Probation Front Desk & Admin Specialist

Ministry of Justice; Flint; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Ministry of Justice in Wales is seeking a Receptionist to provide first point of contact for visitors, telephone callers and to undertake a wide range of administrative tasks within the Probation Service Directorate. The role involves reception duties, service-wide support and cover during absences, with training provided.

Core hours include evenings and weekends as required by business needs; you will assist with mail, logistics, health and safety, security and confidential case administration

Qualifications

• Proven proficiency in ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience in the criminal justice field is desirable.
• Welsh language skills are desirable for this post.

Responsibilities

• Be the first point of contact for Probation Service visitors, greet people professionally face-to-face and via phone/email.
• Answer enquiries and log arrivals; direct more technical questions to appropriate staff.
• Handle building logistics: mail, PPE, stationery, room bookings, event setup and registration.
• Support health and safety: monitor security, fire alarms, CCTV and act as Fire Warden/First Aider when needed.
• Provide confidential administrative support to operational teams, maintain filing systems and databases.

Skills

ICT skills

Microsoft Office

Communication

Criminal justice experience

Welsh language

Education

GCSE Maths & English

IT qualification (ECDL/CLAIT) desirable

Job description

Ministry of Justice in Wales is seeking a Receptionist to provide first point of contact for visitors, telephone callers and to undertake a wide range of administrative tasks within the Probation Service Directorate. The role involves reception duties, service-wide support and cover during absences, with training provided.

Core hours include evenings and weekends as required by business needs; you will assist with mail, logistics, health and safety, security and confidential case administration