Probation Service Reception & Admin Specialist

Allscreens Nationwide Ltd; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

HMPPS is seeking an administrative professional to provide first-point contact at reception, handling visitor logging, and delivering a range of office-based activities within the Probation Service Directorate. The role involves supporting multiple teams, ensuring security and confidential handling of information.

Core hours include evenings and weekends as required; training will be provided for absence coverage.

Responsibilities

• Be first point of contact for Probation Service; greet visitors professionally face-to-face and via telephone/email, logging arrivals and departures and issuing passes.
• Use tact and diplomacy to diffuse potentially volatile situations and recognise safeguarding/risk issues; notify appropriate staff and take remedial action.
• Answer enquiries about the Probation Service and local support services; refer technical questions to a manager.
• Manage building logistics: mail, PPE, stationery, meeting room equipment; deliver items to destinations; handle room/hot desk/car park bookings and events.
• Handle petty cash and travel warrants; transport of cash and warrants between properties.
• Support Health and Safety and security: act as key holder, test alarms, monitor CCTV, assist evacuations; act as Fire Warden/First Aider if needed.
• Log building faults and incidents; maintain maintenance logs and escalate issues as required.
• Provide confidential administrative support to operational teams for Person on Probation cases, including filing, database access, document production, scanning and archiving.

Skills

Reception duties

Administrative support

Health and Safety awareness

Discretion and confidentiality

Job description

HMPPS is seeking an administrative professional to provide first-point contact at reception, handling visitor logging, and delivering a range of office-based activities within the Probation Service Directorate. The role involves supporting multiple teams, ensuring security and confidential handling of information.

Core hours include evenings and weekends as required; training will be provided for absence coverage.