Front Desk & Administrative Coordinator

Allscreens Nationwide Ltd; Colwyn Bay; On-site; GBP 18,000 - 26,000; Full time

Job summary

HMPPS Probation Service in Wales seeks an administrative professional to provide first-line reception cover and a broad range of office-based activities. You will greet visitors, answer queries and log arrivals while supporting multiple teams with routine administrative tasks.

The role includes handling mail, room bookings, safety checks, and basic security duties. Training will be provided, and flexibility for unfavourable hours may be required.

Qualifications

• Proficient ICT skills across the full range of Microsoft Office.
• Excellent verbal and written communication skills.
• Experience in the criminal justice field.
• Experience working in high pressure/stressful environments.
• Experience in customer relations.

Responsibilities

• Be first point of contact for Probation Service visitors, logging arrivals and issuing passes.
• Handle reception duties and provide administrative support to multiple teams.
• Manage building logistics: mail, PPE orders, stationery, meeting rooms and event registrations.
• Assist in health, safety and security tasks, including fire safety and risk assessments where trained.
• Log faults, coordinate maintenance, and escalate issues to safeguard building security.
• Provide confidential admin support for case administration where required.

Skills

ICT skills

Verbal & written comms

Criminal justice exp

Work under pressure

Customer relations

Education

GCSE A*-C incl Maths & English

Tools

ECDL/CLAIT

Job description

HMPPS Probation Service in Wales seeks an administrative professional to provide first-line reception cover and a broad range of office-based activities. You will greet visitors, answer queries and log arrivals while supporting multiple teams with routine administrative tasks.

The role includes handling mail, room bookings, safety checks, and basic security duties. Training will be provided, and flexibility for unfavourable hours may be required.