Probation Service Reception & Admin Specialist (Hybrid)

Ministry of Justice; Basildon; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

The Ministry of Justice, Probation Service Directorate, is seeking an administrative professional to perform reception duties and a broad range of office-based tasks. You will play a key role in welcoming visitors, handling inquiries, and supporting multiple teams with confidential documentation.

Responsibilities include managing mail and logistics, petty cash, room bookings, and health and safety duties, while contributing to safeguarding and case administration.

Qualifications

• Experience of handling reception duties and frontline customer contact.
• Proficient ICT skills, especially Microsoft Office applications.
• Excellent verbal and written communication abilities in a professional setting.

Responsibilities

• Be the first point of contact for Probation Service visitors, greet them professionally, and issue passes as required.
• Handle building logistics: mail, PPE, stationery, meeting room equipment, deliveries, and room bookings.
• Manage petty cash, travel warrants, and day-to-day financial tasks.
• Support Health and Safety: act as key holder, test alarms, monitor CCTV, assist with evacuations, and support risk assessments.
• Log faults and incidents, escalate issues, and maintain security of the building.
• Provide confidential administrative support to operational teams, including document handling, data input, scanning, and archiving.

Skills

Reception duties

Microsoft Office

Verbal & written communication

Education

GCSE Maths and English or equivalent

Tools

Delius

Job description

The Ministry of Justice, Probation Service Directorate, is seeking an administrative professional to perform reception duties and a broad range of office-based tasks. You will play a key role in welcoming visitors, handling inquiries, and supporting multiple teams with confidential documentation.

Responsibilities include managing mail and logistics, petty cash, room bookings, and health and safety duties, while contributing to safeguarding and case administration.