Probation Front Desk & Admin Coordinator (Evenings/Weekends)

Ministry of Justice; Leeds; On-site; GBP 21,000 - 24,000; Full time

Job summary

Ministry of Justice in the United Kingdom (Leeds region) is seeking an administrative receptionist role within the Probation Service Directorate. The post involves welcoming visitors, handling calls and emails, and providing a range of office-based administrative tasks in a busy environment.

The role requires ICT proficiency, excellent communication, and experience in high-pressure settings such as criminal justice.

Qualifications

• Proven ICT skills across Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience in the criminal justice field or related high-pressure environments.

Responsibilities

• Be the first point of contact for Probation Service and greet visitors professionally, logging arrivals and departures and issuing passes.
• Monitor safety: defuse tense situations, liaise with security/policing, and raise safeguarding concerns via appropriate channels.
• Answer enquiries on the probation service, direct more complex queries to managers, and signpost to support services.
• Manage building logistics: mail, PPE, stationery, meeting rooms, room bookings, event registrations.
• Handle petty cash and travel warrants between probation properties.
• Support health and safety: be key holder, test alarms, monitor CCTV, and assist evacuations as needed.
• Log faults and coordinate maintenance, escalate urgent issues to protect building security.

Skills

MS Office

Communication

Customer relations

Criminal Justice experience

Education

GCSE A*-C Maths & English

Welsh where applicable? (as per doc)

Job description

Ministry of Justice in the United Kingdom (Leeds region) is seeking an administrative receptionist role within the Probation Service Directorate. The post involves welcoming visitors, handling calls and emails, and providing a range of office-based administrative tasks in a busy environment.

The role requires ICT proficiency, excellent communication, and experience in high-pressure settings such as criminal justice.