Reception & Admin Specialist — Public Sector

Ministry of Justice; Dudley; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

Ministry of Justice is seeking a Receptionist for the Probation Service Directorate. You will provide a professional first point of contact for visitors and callers, handling reception duties and a range of office-based administrative tasks in line with service policies.

You will support multiple teams, assist with logistics, health and safety, and confidential document handling. Hybrid working is available within UK sites; standard hours include some unsocial hours as dictated by business needs.

Qualifications

• Proven proficiency in ICT across Microsoft Office applications.
• Excellent verbal and written communication skills.

Responsibilities

• Be first point of contact for Probation Service and greet visitors professionally in person, by phone and email.
• Log arrivals/departures, issue visitor passes and security fobs as required.
• Diffuse potentially difficult situations with tact and diplomacy and escalate safeguarding/risk issues as needed.
• Manage building logistics: mail, PPE, stationery, room bookings, events and registration.
• Process petty cash and travel warrants; arrange transport as needed.
• Support health and safety: fire alarms, CCTV, evacuations; act as Fire Warden/First Aider where trained.
• Log faults and coordinate maintenance; escalate issues to protect building security.
• Provide confidential admin support to case administration when required.

Skills

ICT skills across Office apps

Verbal & written communication

Education

GCSE A*-C incl Maths & English (and Welsh where applicable)

Job description

Ministry of Justice is seeking a Receptionist for the Probation Service Directorate. You will provide a professional first point of contact for visitors and callers, handling reception duties and a range of office-based administrative tasks in line with service policies.

You will support multiple teams, assist with logistics, health and safety, and confidential document handling. Hybrid working is available within UK sites; standard hours include some unsocial hours as dictated by business needs.