Probation Front Desk & Admin (Hybrid)

Ministry of Justice; Accrington; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Pension (LGPS)

Training and development

Flexible benefits

Family-friendly policies

Job summary

Ministry of Justice within the Probation Service Directorate is seeking an Administrative Receptionist to provide first-point contact for visitors and callers, handling reception duties and a broad range of office-based activities. The role supports multiple teams, covers during absences, and trains for additional tasks.

Emphasis on diversity and confidentiality is required. The post involves logisitics, health and safety duties, and proactive customer service in a hybrid working environment

Qualifications

• Proven proficiency in ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Desirable: experience in the criminal justice field.

Responsibilities

• Greet visitors face to face and via telephone/email, logging arrivals and departures and issuing passes.
• Answer enquiries and direct more technical questions to the appropriate manager.
• Manage building logistics: mail, PPE, stationery, meeting rooms, event registrations.
• Support Health & Safety, security, and risk assessments; operate building security and CCTV.
• Assist with confidential case administration and maintain filing systems and databases.

Skills

ICT skills

Verbal & written communication

Education

GCSEs including Maths & English

Job description

Ministry of Justice within the Probation Service Directorate is seeking an Administrative Receptionist to provide first-point contact for visitors and callers, handling reception duties and a broad range of office-based activities. The role supports multiple teams, covers during absences, and trains for additional tasks.

Emphasis on diversity and confidentiality is required. The post involves logisitics, health and safety duties, and proactive customer service in a hybrid working environment