Front Desk & Admin Coordinator – Probation Services

Ministry of Justice; Colwyn Bay; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Family-friendly policies

Flexible benefits

Childcare support

Job summary

Join Caernarfon Probation Office as a Receptionist. You will be the first point of contact for visitors, handle telephone and email inquiries, and provide a wide range of administrative support to operational teams. You will also assist with building logistics, safeguarding, and maintaining confidential records.

Welsh language skills are desirable and training will be provided. The role requires adherence to policies, inclusivity, and working across shifts including unsocial hours.

Qualifications

• GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role
• IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL
• Must have proven proficiency in ICT skills across the full range of Microsoft Office applications
• Must have excellent verbal and written communication skills

Responsibilities

• Be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary
• Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius
• Log building/breakage faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels
• To support case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, including filing, data input, document production and scanning

Skills

ICT skills

Verbal and written communication

Welsh language (desirable)

Education

GCSE A*-C incl Maths & English

IT qualification e.g. ECDL/CLAIT

Job description

Join Caernarfon Probation Office as a Receptionist. You will be the first point of contact for visitors, handle telephone and email inquiries, and provide a wide range of administrative support to operational teams. You will also assist with building logistics, safeguarding, and maintaining confidential records.

Welsh language skills are desirable and training will be provided. The role requires adherence to policies, inclusivity, and working across shifts including unsocial hours.