Probation Case Administrator & Records Coordinator

Brook Street; Peacehaven; On-site; GBP 14,000 - 21,000; Full time

Job summary

Brook Street is recruiting two Case Administrators for the National Probation Service in Hereford. The role involves supporting day-to-day operations and ensuring records are accurate.

You will handle reception duties, maintain offender databases, and provide clerical support. This initially 6-month temporary assignment offers a chance to gain experience within the justice system and may include occasional late-evening reception cover.

Qualifications

• Previous administrative or reception experience, ideally within a similar working environment.
• Good keyboard and typing skills.
• A good working knowledge of Microsoft Office and general IT systems.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong organisational skills and the ability to manage competing priorities.
• Confident communication skills, both written and verbal.
• The ability to work effectively as part of a team.
• A reliable and punctual approach to work.
• The ability to work at pace and meet deadlines.

Responsibilities

• Carrying out reception duties and supporting the day-day running of the reception area.
• Acting as a first point of contact for visitors and providing a professional and welcoming service.
• Maintaining accurate offender databases and ensuring information is kept up to date.
• Maintaining and updating case records, ensuring a high level of accuracy and attention to detail.
• Providing general administrative support to the wider team.
• Communicating professionally with internal colleagues and external stakeholders.
• Managing administrative tasks efficiently and working to deadlines.
• Supporting the smooth running of the office and wider probation service.

Skills

Reception experience

Typing skills

Microsoft Office

IT systems

Attention to detail

Organisational skills

Communication skills

Teamwork

Punctuality

Education

No formal qualifications required

Tools

Microsoft Office

Job description

Brook Street is recruiting two Case Administrators for the National Probation Service in Hereford. The role involves supporting day-to-day operations and ensuring records are accurate.

You will handle reception duties, maintain offender databases, and provide clerical support. This initially 6-month temporary assignment offers a chance to gain experience within the justice system and may include occasional late-evening reception cover.