Probation Admin & Records Coordinator

Brook Street; Bury St Edmunds; On-site; GBP 14,000 - 21,000; Full time

Job summary

You will be the first point of contact for queries, manage case records, and support meeting logistics and safeguarding duties while maintaining efficient processes and timely action.

Qualifications

• Ability to use databases and strong keyboard/IT skills.
• Good communication skills (verbal and written).
• Ability to work on your own initiative and manage priorities.

Responsibilities

• Set up and maintain accurate people-on-probation and victim information on approved databases.
• Support referrals and relationships between offender management, victims, interventions, service providers and external agencies to help manage risk and reduce reoffending.
• Prepare, maintain and collate case records, files and management information to the required standards.
• Receive and distribute information by telephone, email and post, ensuring it's handled appropriately.
• Provide effective reception and telephone enquiry cover when required.
• Act as a single point of contact within the unit for a specialist area of work as needed.
• Make practical arrangements for the implementation of the Sentence Plan (appointments, directions and related actions).
• Carry out enforcement administration as required, and process petty cash/vouchers/warrants for travel costs with accurate records.

Skills

Databases

MS Word

Excel basics

Job description

You will be the first point of contact for queries, manage case records, and support meeting logistics and safeguarding duties while maintaining efficient processes and timely action.