Case Administrator

Brook Street; Hereford; On-site; GBP 14,000 - 21,000; Full time

Job summary

National Probation Service in Hereford is seeking two Case Administrators to join the team. The role focuses on reception duties, accurate record-keeping, and providing administrative support within a busy probation environment.

A fully office-based start with potential for later hybrid work, 37 hours per week, Monday to Friday, 9:00am–5:00pm. Immediate start subject to vetting; 6-month temporary contract with possible extension.

Qualifications

• Experience in administrative or reception roles.
• Good keyboard and typing skills.
• Strong knowledge of Microsoft Office and IT systems.
• Excellent attention to detail and accurate record-keeping.

Responsibilities

• Carry out reception duties and support daily office operations.
• Be first point of contact for visitors with a professional welcome.
• Maintain offender databases and ensure records are up to date.
• Update case records with accuracy and attention to detail.
• Provide general administrative support to the team.
• Communicate professionally with colleagues and external stakeholders.
• Manage tasks efficiently and meet deadlines.
• Support the smooth running of the office and probation service.

Skills

Keyboard skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Punctual

IT systems

Tools

Microsoft Office

IT systems

Job description

Case Administrator - National Probation Service

Location: Hereford, Herefordshire
Pay Rate: £12.71 per hour
Working Hours: 37 hours per week
Working Pattern: Monday to Friday, 9:00am - 5:00pm
Contract: Temporary, 6 months initially
Start Date: ASAP (subject to successful completion of vetting)
Vetting: Basic clearance required
Number of Vacancies: 2

Are you organised, reliable and have a keen eye for detail? Are you looking for an opportunity to gain valuable experience within the justice system?

Our client, the National Probation Service (NPS), is looking for two Case Administrators to join their team in Hereford.

This is a fantastic opportunity for someone with previous administrative or reception experience who enjoys working in a busy environment and is confident using IT systems. You will play an important role in supporting the day-to-day operations of the probation service, helping to ensure that records are maintained accurately and administrative processes run smoothly.

What you'll be doing:

• Carrying out reception duties and supporting the day-to-day running of the reception area.
• Acting as a first point of contact for visitors and providing a professional and welcoming service.
• Maintaining accurate offender databases and ensuring information is kept up to date.
• Maintaining and updating case records, ensuring a high level of accuracy and attention to detail.
• Providing general administrative support to the wider team.
• Communicating professionally with internal colleagues and external stakeholders.
• Managing administrative tasks efficiently and working to deadlines.
• Supporting the smooth running of the office and wider probation service.

What you'll bring:

• Previous administrative or reception experience, ideally within a similar working environment.
• Good keyboard and typing skills.
• A good working knowledge of Microsoft Office and general IT systems.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong organisational skills and the ability to manage competing priorities.
• Confident communication skills, both written and verbal.
• The ability to work effectively as part of a team.
• A reliable and punctual approach to work.
• The ability to work at pace and meet deadlines.

No formal qualifications are required for this position.

Working arrangements:

• 37 hours per week, Monday to Friday.
• Standard working hours are 9:00am - 5:00pm.
• The role will initially be fully office-based during the training period, which is expected to last approximately a couple of months.
• Once fully trained, there may be an opportunity for hybrid working, subject to the manager's discretion.
• You will also be required to provide reception cover for one late evening, on average once every couple of months, until 7:00pm.

Additional information:

• This is initially a 6-month temporary assignment, with potential for an extension.
• The anticipated start date is ASAP, subject to successful completion of vetting.
• Please be aware that the vetting process is currently taking approximately 4-6 weeks.
• A Basic clearance check will be required as part of the onboarding process.
• The role does not involve direct offender contact or attendance at prison establishments.

If you are an organised and reliable administrator with good IT skills and enjoy working as part of a team, this could be a great opportunity to develop your experience within the National Probation Service.