Probation Admin Specialist: Reception & Records

Brook Street; Hereford; On-site; GBP 14,000 - 21,000; Full time

Job summary

National Probation Service in Hereford is seeking two Case Administrators to join the team. The role focuses on reception duties, accurate record-keeping, and providing administrative support within a busy probation environment.

A fully office-based start with potential for later hybrid work, 37 hours per week, Monday to Friday, 9:00am–5:00pm. Immediate start subject to vetting; 6-month temporary contract with possible extension.

Qualifications

• Experience in administrative or reception roles.
• Good keyboard and typing skills.
• Strong knowledge of Microsoft Office and IT systems.
• Excellent attention to detail and accurate record-keeping.

Responsibilities

• Carry out reception duties and support daily office operations.
• Be first point of contact for visitors with a professional welcome.
• Maintain offender databases and ensure records are up to date.
• Update case records with accuracy and attention to detail.
• Provide general administrative support to the team.
• Communicate professionally with colleagues and external stakeholders.
• Manage tasks efficiently and meet deadlines.
• Support the smooth running of the office and probation service.

Skills

Keyboard skills

Attention to detail

Organisational skills

Communication skills

Teamwork

Punctual

IT systems

Tools

Microsoft Office

IT systems

Job description

National Probation Service in Hereford is seeking two Case Administrators to join the team. The role focuses on reception duties, accurate record-keeping, and providing administrative support within a busy probation environment.

A fully office-based start with potential for later hybrid work, 37 hours per week, Monday to Friday, 9:00am–5:00pm. Immediate start subject to vetting; 6-month temporary contract with possible extension.