Probation Admin Officer — Hybrid/Office Based

Brook Street; Sheffield; On-site; GBP 14,000 - 21,000; Full time

Job summary

Qualifications

• Strong communication skills (verbal and written).
• Ability to use databases and stay highly accurate with records.
• Basic IT skills with Microsoft Word, Outlook and Excel.
• Good numeric skills and ability to prioritise workload to meet deadlines.
• Calm, professional approach under pressure with discretion and confidentiality.
• Commitment to equality and inclusion.

Responsibilities

• Set up and maintain accurate probation and victim information in approved databases.
• Support referrals and relationships between offender management, victims, interventions and external agencies.
• Prepare, maintain and collate case records, files and management information to required standards and timescales.
• Handle incoming enquiries via telephone, paper and email; pass on information correctly.
• Provide reception/telephone cover and act as a single point of contact within the unit.

Skills

Strong communication

Database usage

Attention to detail

Numeric skills

Professionalism under pressure

Tools

Microsoft Word

Outlook

Excel

Job description